Refund & Return Policy

Last updated: August 24, 2026

Canati Tripods is a brand operated by Muley Maniacs. We want our customers to be satisfied with their purchase. Please review the following return and refund policy before making a purchase.

30-Day Return Policy

We accept eligible returns within 30 days of the date you receive your order.

To be eligible for a return, the item must:

• Be in the same condition in which you received it

• Be unused

• Include all original parts and accessories

• Be returned in its original packaging when reasonably possible

• Include a receipt or other proof of purchase

Items that show signs of use, damage caused after delivery, modification, or missing components may not qualify for a refund.

How to Start a Return

Before sending an item back, please contact us at:

info@muleymaniacs.com

Include your:

• Name

• Order number

• Item you would like to return

• Reason for the return

If your return is approved, we will provide instructions on where and how to send the item.

Do not send a product back without first contacting us. Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for arranging and paying for return shipping on standard returns, including returns due to changing your mind, ordering the wrong item, or no longer wanting the product. We do not provide prepaid return labels for standard returns. Original shipping charges, if any, are non-refundable.

If an item arrives damaged, defective, or incorrect due to an error on our part, please contact us at info@muleymaniacs.com so we can determine the appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at info@muleymaniacs.com.

Please include your order number and, when applicable, photographs showing the problem.

We will evaluate the issue and work to make it right through a replacement, refund, or other appropriate solution.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom or personalized products

• Special-order products

• Gift cards

• Items that have been used, altered, damaged, or modified after delivery

• Items missing original components or accessories

Sale or clearance items are final sale and are not eligible for return unless the item arrives damaged, defective, or incorrect, or unless otherwise required by law.

If you are unsure whether an item qualifies for return, please contact us before sending it back.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different product is to return the original eligible item and, once the return has been approved, place a separate order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after we issue it.

Refunds will not be issued for items that do not meet the eligibility requirements described in this policy, except where required by applicable law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@muleymaniacs.com.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once it has entered processing or has been shipped.

Contact Us

For questions about returns, refunds, damaged products, or your order, contact:

Canati Tripods
A brand operated by Muley Maniacs

Email: info@muleymaniacs.com
Website: CanatiTripods.com